Frequently asked question
Yes, our Dehnal Oud is crafted from pure oud oil, offering a rich and authentic fragrance experience
Some of our best-selling fragrances include Adventure, Arabian Dust, and Gold Dust.
Currently, we ship within the UK. For international shipping inquiries, please contact our customer service team.
We accept returns on unopened and unused products within 14 days of purchase. Please note that fragrance oils in clear or crystal bottles are exempt from returns. For more details, visit our Returns, Exchanges & Refunds Procedure page.
You can reach us via email at [email protected] or by phone at +44 7548914100. Our Contact Us page provides additional details.
Once your order is dispatched, you will receive an email with tracking information. If you have any issues or haven’t received this email, please contact our customer service team.
We accept various payment methods, including major credit cards and PayPal. All transactions are securely processed to ensure your information’s safety
If you need to modify or cancel your order, please contact us as soon as possible. While we cannot guarantee changes after an order is placed, we will do our best to accommodate your request.
Some of our perfumes are inspired by renowned fragrances. For example, our “No.1” perfume oil is inspired by Clive Christian No.1.
Currently, we do not offer gift wrapping services. However, our products are packaged elegantly, making them suitable for gifting.
Yes, we offer a range of unisex fragrances designed to appeal to all genders.
We pride ourselves on sourcing the finest natural ingredients to create our perfumes, ensuring a luxurious and authentic scent experience.
To preserve the integrity of your perfume oils, store them in a cool, dry place away from direct sunlight and heat sources.
Yes, we provide various sizes for our perfume oils, allowing you to choose a sample size before committing to a larger bottle.
We are committed to cruelty-free practices and do not test our products on animals.
Our perfume oils are highly concentrated, providing a long-lasting and intense fragrance experience.
We are committed to ethical practices. Our products are cruelty-free, and we strive to use vegan ingredients whenever possible.
Currently, we operate exclusively online and do not have a physical storefront. However, we offer sample sizes for many of our fragrances, allowing you to experience them before committing to a full-size bottle.
For optimal results, apply perfume oils to pulse points such as the wrists, neck, and behind the ears. This allows the fragrance to interact with your body heat, enhancing its longevity and sillage.
Yes, we offer wholesale opportunities and bulk purchasing options. For more information, please contact our customer service team to discuss your needs.